399bet Malaysia Platform Terms and Conditions of Use

1 Introduction & Acceptance of Terms

Welcome to 399bet, an online gaming platform operating under the official website https://399bet.ad. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you as the user ("Member") and 399bet as the platform operator.

By accessing, browsing, or registering an account on the 399bet platform, you automatically agree that you have read, understood, and accepted all terms stated in this document, together with the Privacy Policy and Responsible Gaming Policy, which form an integral part of this agreement.

If you do not agree with any part of these terms, please stop using the platform immediately. Continued use of the 399bet platform after any amended terms are published will be considered your acceptance of those amendments.

2 Registration Eligibility

To register and use 399bet services, you must meet all of the following eligibility requirements:

• Aged 21 years and above on the date of registration.
• Be a Malaysian citizen or resident living in Malaysia.
• Not listed on any self-exclusion or gaming ban list issued by any relevant regulatory body.
• Registering voluntarily based on your own personal decision.
• Not acting on behalf of any third party when registering or using the account.
• Never previously held a 399bet account that was suspended or terminated due to a terms violation.

Each member is only permitted to hold one account only on the 399bet platform. Holding multiple accounts ("multi-accounting") is a serious violation of these terms and may result in the closure of all associated accounts and forfeiture of balances and bonuses without any compensation.

3 Account & Security Responsibilities

Each 399bet account is personal and exclusive to the registered member only. You are fully responsible for all activities carried out through your account, whether by yourself or by any other party using your login credentials.

You agree to:

• Keep your account password secure and do not share it with anyone.
• Use a strong password and change it regularly.
• Log out of your account after every session, especially when using a shared device.
• Notify the 399bet support team immediately if you suspect any unauthorized access to your account.
• Ensure that all personal information submitted is accurate, complete and up to date.

399bet will not be liable for any losses arising from unauthorized use of your account due to your negligence or failure to keep your login credentials secure.

4 Deposit & Fund Withdrawal

All financial transactions on the 399bet platform are conducted in Malaysian Ringgit (MYR). Supported deposit methods include DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and Visa or Mastercard credit/debit cards.

Deposit:

• The minimum deposit amount is RM10 per transaction.
• Deposits via e-wallet and FPX are processed instantly.
• No additional charges are imposed by 399bet for deposit transactions.
• Every deposit must be made using a payment method registered under the same member's name.

Withdrawal:

• The minimum withdrawal amount is RM30 per application.
• Withdrawal requests are processed within 1–3 hours on business days.
• Withdrawals may only be made to a bank account or e-wallet registered under the same member's name.
• 399bet reserves the right to request identity verification before processing withdrawals that exceed certain limits.
• Any attempt to withdraw funds obtained through fraudulent means will be blocked and reported to the relevant authorities.

5 Bonuses, Promotions & Wagering Requirements

399bet offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and exclusive VIP offers. All bonuses are subject to the specific terms and conditions stated on each promotion page.

General terms applicable to all 399bet bonuses:

• Each bonus has wagering requirement that must be fulfilled before winnings can be withdrawn.
• Bonuses may only be claimed once unless otherwise stated in the relevant promotion terms.
• 399bet reserves the right to cancel any bonus if there is evidence of misuse, fraud, or system exploitation.
• Bonuses cannot be transferred or directly converted to cash without fulfilling the wagering requirements.
• The validity period of each bonus is as stated in its respective promotion terms.
• Using multiple accounts to claim the same bonus is strictly prohibited.

6 Game Rules & Member Conduct

The 399bet platform offers a wide range of game categories including slots, sports, fish shooting games, bingo and live games. Each category has specific rules displayed within its respective game interface.

Members agree not to engage in any of the following activities:

• Use of automated software, bots, scripts or any third-party tools that provide an unfair advantage in games.
• Colluding or forming alliances with other players to manipulate game outcomes ("collusion").
• Exploiting any bugs or technical vulnerabilities in the 399bet system.
• Any attempt at money laundering through the platform.
• Account sharing or use of another person's account.
• Any disruptive, threatening or unlawful conduct toward other members or 399bet staff.

The outcome of all games at 399bet is determined using a Random Number Generator (RNG) that has been independently audited and certified as fair. Game results are final and cannot be disputed unless a verifiable technical error has occurred.

7 Responsible Gaming

399bet is fully committed to responsible gaming practices. We believe that online gaming should remain purely a form of entertainment and not a primary source of income or an escape from personal problems.

Self-management tools provided by 399bet for members include:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Loss Limit: Set a maximum loss amount for your chosen time period.
• Play Time Limit: Set a maximum daily play session time.
• Temporary Self-Exclusion: Suspend access to your account for a period of 24 hours to 30 days.
• Permanent Self-Exclusion: Permanently close your account if you need more serious assistance.

If you feel that gaming is starting to affect your daily life, contact the 399bet support team or visit the Responsible Gaming us for information and available support resources.

8 Intellectual Property

All content on the 399bet platform, including but not limited to logos, brand names, interface designs, text, graphics, images, icons, audio clips, digital downloads and software, is the exclusive property of 399bet or its respective licensors and is protected by applicable intellectual property laws.

• You are not permitted to copy, distribute, modify, or exploit any platform content without written permission from 399bet.
• Using the 399bet brand name, logo or marketing materials for personal or commercial purposes without authorization is prohibited.
• Any violation of intellectual property rights may result in legal action.

9 Account Suspension & Closure

399bet reserves the right to suspend or close any member account without prior notice under the following circumstances:

• Violation of any terms stated in this document.
• Evidence or suspicion of fraud, money laundering or other illegal activities.
• Providing false or misleading personal information during registration or the KYC process.
• Multiple account ownership by the same individual.
• Use of unauthorized software or methods to gain an advantage in games.
• Instructions from relevant authorities or regulatory bodies.

If your account is closed due to a breach of terms, 399bet reserves the right to withhold the account balance and cancel all unused bonuses. For account closures requested by the member without any breach, any valid account balance will be returned after the verification process is complete.

10 Liability Limits

To the extent permitted by applicable law, 399bet shall not be liable for any indirect, consequential, special or punitive losses arising from use of the platform, including:

• Financial losses resulting from unfavorable game outcomes.
• Service disruptions due to system maintenance, technical failures, or circumstances beyond 399bet's control.
• Any losses arising from unauthorized access to your account due to your own negligence.
• Delays in processing deposits or withdrawals due to technical issues on the part of third-party payment providers.

399bet provides the platform "as is" and makes no guarantee that the platform will always be free from errors or disruptions. However, we are committed to minimizing disruptions and delivering the best possible user experience.

11 Terms Amendment

399bet reserves the right to amend, update, or replace any part of these terms at any time. Amendments take effect immediately upon publication on the official 399bet website.

We will notify members of significant changes to the terms via:

• Notices displayed on the platform's home page.
• In-account notifications displayed upon login.
• Email the address registered to your account.

Continued use of the 399bet platform after any amendment to the terms constitutes your acceptance of those changes. If you do not agree with the amendments made, please discontinue use of the platform and contact our support team to close your account.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or the operation of the 399bet platform in general, our team is ready to assist you at any time.

• Live Chat: Available directly on the 399bet platform, 24 hours a day, 7 days a week.
• Support Email: [email protected]
• WhatsApp: Details on the platform's support page.

All enquiries relating to accounts, transactions and games will be answered within 1–3 hours by our Malay-speaking support team.